Great Floors in Meridian, ID Closed now

Reviews about Great Floors

• ★ ★ ★ ★ ★

  April 24, 2020, by Kimberly Aulenbacher
  Great Floors was tremendously helpful in a daunting project that seemed nearly insurmountable! I had many questions before I walked through the door the first time, and each was answered professionally, including additional information to assist me in my evaluation. There were even times I simply asked, "Is there something I'm missing or need to ask that I didn't think about?" and I received more information. Every person I spoke with in person or on the phone handled the discussion as if it was the most important project and I felt like every detail was covered. If I discovered I missed something later, I felt welcome to call again. Great Floors was also a tremendous advocate for me when the mill/manufacturer wasn't so helpful or prompt. The project was done by a wonderful crew who were respectful, courteous and friendly. Plus, they completed the project more than a day ahead of schedule! I HIGHLY recommend Great Floors in Meridian! Thank you for your incredible handling and support during the entire process, Great Floors!
• ★ ★ ★ ☆ ☆

  January 14, 2019, by Diana Woods
  (Revised below) Walked in later in the day on a weekday. 3 women were standing by a desk talking. They all worked there and not one even looked at us. We wandered around looking for a particular style of vinyl flooring so after 20 minutes, we finally went back to the women still talking and asked for help. One acted put out but came over and looked at our old sample and said "That is over here, did you look this direction?" No! That is why we were asking! She did not suggest anything and assumed we knew her store and what they stocked because she went on to say "this is the vinyl we always stock, where you were looking, that has to be ordered". Her tone and demeanor was very off-putting. We have over $2,000 to spend on flooring and counter-tops plus tile... The manager needs to look into this as they are losing sales by the people they hire. We are going somewhere where they care for the customer... You can bet I'll tell all I know not to go there... Update: Our contractor said to give them a second chance so we went back in on Saturday and were treated totally different than the time before. We were greeted warmly & bought the flooring without any issues and everyone seemed nice and helpful. We already knew where everything was by then so it was pretty painless.